How We Started (And Why It Matters)
Back in 2019, I was working at a large agency where every campaign felt like we were throwing messages at a wall. Clients would come in with real problems – declining sales, confused brand identity, disconnected audiences – and we'd hand them polished presentations that looked great but missed the point.
The breaking point came with a local restaurant chain. Their foot traffic was down 40%, but instead of understanding why people stopped coming, the agency wanted to launch a flashy social media campaign. Three months and a hefty budget later, nothing had changed.
"That's when I realized something important: good advertising isn't about clever slogans or viral content. It's about understanding what your customers actually need and then showing them how you can help."
